FAQs

Where is the Ransom Canyon City Hall located?

City Hall is located in the North East section of the City by the two white water tanks, north of the park at 24 Lee Kitchens Drive. Office hours are 8-4:30
What is the history of Ransom Canyon?

The City of Ransom Canyon is found 9 miles east of Lubbock, Texas, in Lubbock County. It is a scenic cluster of homes with distinct architecture and geology. This planned community now has a population of 1011 people.
How do I make a public information request?

You may make a request for public information in writing to: Public Information Request Ransom Canyon City Hall 24 Lee Kitchens Drive, Ransom Canyon, TX 79366 or via email to Elena Quintanilla at the following address: equintanilla@townofransomcanyon.org
What school district is Ransom Canyon located?

Ransom Canyon is actually in two school districts, Roosevelt ISD & Slaton ISD. Please look at the link to the district map before enrolling your child in school. Roosevelt ISD Roosevelt High School • 1406 COUNTY RD 3300 • Lubbock, TX 79403 (Most of the North side of the lake) Phone Numbers: High School · (806) 842-3283 Junior. High · (806) 842-3282 Elementary · (806) 842-3284 Slaton ISD (All of the South Side of the Lake) Slaton High S 105 N 20TH ST · Slaton, TX 79364 · (806) 828-5833 Slaton Jr. High 300 W JEAN ST · Slaton, TX 79364 · (806) 828-6583 Austin Elem 740 S 7TH ST · Slaton, TX 79364 · (806) 828-5813 Westward Elem 615 W Lubbock · Slaton, TX 79364 · (806) 828-5805
Where is the Ransom Canyon Library?

The library is located just east of City Hall, beside the water house, on the road to the RV park. Library winter hours are 2:30 to 6:00 Tuesday/Thursday and 10:00 to 2:00 on Saturday.
Who handles the Children’s Library?

Mary Roberts is the librarian for the Children’ s Library in Ransom Canyon. Her contact number is (806) 829-2466.Mary is a contract employee of the city.
Who owned the original sign that was taken down at the front road?

The sign at the front road sits on a city easement and the lit-up signage labeled Ransom Canyon is owned by the City and was originally donated to the City from South Plains Electric Cooperative (SPEC).
Who owns the pump on Brookhollow?

The residents who live in the Brookhollow area purchased the pump at Brookhollow, and the Property Owner’s Association.
Who owns the electric sign at the Fire Department?

The POA, city, and the Brookhollow Chapel originally purchased the electric sign at the Fire Department. The Fire Department provided the land for the sign and pays for the electricity.
Can Ransom Canyon residents access the lake at Buffalo Springs?

Can Ransom Canyon residents access the lake at Buffalo Springs? Yes, residents will need to purchase passes from Buffalo to access their lake. Their number is (806) 747-3353, Monday – Friday, from 8:00 a.m. – 4:00 p.m. and (806) 747-3714 on weekends and after hours. Annual Passes can also be purchased online at https://www.buffalospringslake.net/product/annual-pass/.
What about garbage collection?

Garbage is collected twice per week on Tuesday & Friday.
What about the citizens garbage collection center?

The Citizens Collection Station is a gated area that contains four large roll-off containers for overflow trash and landscape materials. The Station is located east of City Hall, beyond the water tower and RV lot. A white access card is needed for entry to this area and each entry is recorded electronically. One white access card is issued to each household; if an access card is lost, a replacement access card is $15.00 and will only be replaced once. PLEASE SEE ALL RULES AND RESTRICTIONS FOR THE COLLECTION CENTER
May I pump water from the lake to water my yard?

The lake is under the jurisdiction of the City of Ransom Canyon. Pumping water is prohibited by Ordinance # 179.
Where do we get golf cart permits?

The Police Department is responsible for issuing golf cart permits.You may call James Hill, Police Chief at (806) 786-8513.
Who handles the boat permits?

The Police Chief for the Town of Ransom Canyon is responsible for issuing the boat permits. You may contact James Hill, Police Chief at (806) 829-2600.
Who owns the Meadow?

The POA is the owner of the land in Ransom Canyon referred to as “the Meadow;” The city collaborates with the POA to maintain “the Meadow.”
Who handles the construction of residential buildings in the city or any building?

The City handles the process for residential construction through their Building Review Committee, city staff, and third-party plan reviewer.As of fiscal year 2023, the City adopted the same deed restrictions into the city building ordinances as the POA.
What are the building code requirements?

Property owners must obtain a city permit for any new construction. This includes such construction as adding a patio or having a new roof installed. New construction that changes gradients and/or the look of your home must be approved by the to Building Review Committee before a permit is issued. For more information and details please call City Hall.
How do we contact the Fire Department?

To reach the Volunteer Fire Department, call 9-1-1 and Dispatch will contact the county who will notify our Volunteer Fire Department to report to a specific location within the city or Lubbock County area.
Who polices the lake?

The Ransom Canyon Police Department polices the lake.
Are private water wells allowed?

Private water wells are prohibited (Ordinance # 179)
Where does the City of Ransom Canyon get water?

Ransom Canyon buys water from the City of Lubbock.
Who do we call when there is an issue with the back hill on Foothill, front hill on Ransom Road?

If there is an issue regarding the back or front hill, please call city hall at (806) 829-2470.
Who is responsible for the Emergency Road and how do we enter when it floods?

The city is responsible for the Emergency Road so look for emails, city Facebook messages, or notifications on your cell phone for any information regarding closure and opening of the road and protocols on how to access the road. To receive notifications regarding closures or inclement weather, please register at: https://r.i-info.com/RC/Resident
Is the emergency road accessible at any time for residents?

No, the emergency road is only to be used during emergencies and City employees must obtain permission from Buffalo Springs Lake to open the road for residential access.If the road is used for residents to access, residents may enter Buffalo by using their driver’s license to utilize the emergency road.No Ransom Canyon resident can use the road to walk to Buffalo Springs Lake.This is trespassing and you may receive a citation from the Police at Buffalo Springs Lake.
Where do we pay dues for the Property Owner’s Association (POA)? Is there a phone number we can call?

You will receive an email from the POA to pay online, or you can leave a check in the POA Mailboxlocated on Lakeshore Drive across the street from 24 E. Lakeshore Drive or call The Tax Place - (806)796-7170.Additionally, if a resident happens to drop off their bill at City Hall, City Hall staff will deliver to the POA.
What about property taxes?

The Lubbock Central Appraisal District (LCAD) appraises and collects the taxes for the Town of Ransom Canyon, the school districts, Lubbock County, the hospital and the water district. You will receive a notice of appraised value from LCAD about the third week of May and the bills will be mailed out on October 1st. All tax payments should be mailed to LCAD. LCAD (Lubbock Central Appraisal District) is located at 2109 Avenue Q, Lubbock, TX 79411 and their telephone number is 806-762-5000. The Ransom Canyon total tax rate is $.65929 per $100 valuation.
Where do I vote?

During early voting you may vote anywhere in Lubbock County where early voting booths are set up. On election day: If you are in Precinct 35 you vote at: Slaton ISD If you are in Precinct 39 you vote at: The Roosevelt Arena
How do we rent the boat slips at the Ranch House? Who do we speak to regarding the boat slips?

Chelsea Sheffy can be contacted at (806) 445-9994 regarding the rental of docks near the Ranch House or any issues regarding the docks.
Who handles the park/basketball/tennis courts/pickleball/playground?

The City is responsible for maintaining the park, basketball courts, pickleball courts, and playground.If you need to call someone regarding the park, please call City Hall at the following number: (806) 829-2470.
Who do we call to get a gym membership in the shopping center?

Amy Doty is the owner of the gym 806-392-1622
Who can fish at the lake?

Only residents can fish at the lake, and their guests can fish at the lake in the presence of a resident.
Can the City Park in front of City Hall be used by the General Public?

Yes, the City Park cannot be limited to the Town of Ransom Canyon residents, much like any park that you utilize for picnics while traveling in other cities across the State.
Who owns the lake?

The lake at Ransom Canyon is an estuary of the State of Texas; however, the city has a certificate of adjudication which provides the City the authority to handle any issues that arise from the lake such as lake dredging or removal of water from the lake. The property around the lake is private property.
Can anyone use the lake and does my boat need to be registered?

RANSOM CANYON LAKE MAY BE USED BY PROPERTY OWNERS AND THEIR GUESTS. PROPERTY OWNERS MUST BE WITH GUESTS AT ALL TIMES WHILE THEY ENJOY THE AMENITIES OF OUR COMMUNITY. Boat Limitations: Maximum Length: 22' Maximum Horsepower: 200 HP All watercraft are required to be registered for use on the lake. To register your watercraft, please call the Police Department at 806-829-2600. Boat ramps are located across from the Party Island area. Boat slips are available from the Ransom Canyon POA The Texas Water Safety Act, the Texas Penal Code, the Texas Alcoholic Beverage Code, the Texas Parks and Wildlife Game and Fishing Laws, and all other applicable Texas laws shall apply to boating operations and sporting activities on Lake Ransom Canyon, unless further restricted by ordinances.
Who are the current POA Board members and how do we call them with questions? The

The Property Owner’s Association Board members are comprised of residents who have an interest in volunteering and serving their community. Elections are conducted annually and the POA is always looking for volunteers. For additional information regarding the POA or interest in serving on their Board, please contact the POA through the following email: ransomcanyonpoa@sptc.netor feel free to visit the website at Ransomcanyonpoa.org.
What is the Property Owner's Association?

This association is made up of all Ransom Canyon lot owners. Members are required to pay a yearly $60 membership fee. The Ransom Canyon POA has private ownership & maintenance of: • Ranch House • Ranch House / Pool peninsula • Swimming pool • Meadows (at the lake's small end) For more information, visit www.ransomcanyonpoa.org
Who trims the trees on West Brookhollow?

Property owners are responsible for trimming trees on West Brookhollow, as it is private property. If tree overgrowth extends into the city easement or obstructs access for garbage trucks or utility vehicles, the Public Works Department will coordinate with property owners to ensure proper trimming.
Who is responsible for the lot at the front intersection on Ransom Road?

The POA owns the lot at the front intersection at the stop sign at 1 Ransom Road.
Where do we purchase pool passes? Phone number?

Monica Nowlin at (806)789-1677 is a resident of Ransom Canyon who works closely with the POA to ensure that the pool remains open, and she coordinates any efforts associated with the pool. For additional information, you can email ranchhousetx@gmail.com.
Who do we talk to about renting out the Ranch House? Is a phone number we can call?

Chelsea Sheffy can be contacted at (806) 445-9994 and is hired through the POA to book all events for the Ranch House.
How can I rent the ranch house and/or the pool on the party island?

The Property Owner Association (POA) owns the Ranch House & pool that are located on a peninsula in Ransom Canyon Lake. For more information visit their website: www.ransomcanyonpoa.org The pool is open to Canyon residents during the summer.
Who handles the special events in the Canyon? Turkey Trot, Fourth of July Parade, etc?

The Property Owner’s Association Events Committee handles special events in the Canyon and is always looking for volunteers. This committee is a great way to meet other residents in the community.
Who do we call regarding the Home Tour?

The Ransom Canyon Chapel conducts the Home Tour during the Christmas season as a fundraiser for the Chapel. You can learn more about this initiative, by contacting the Chapel on their website at ransomcanyonchapel2@gmail.com
Who is responsible for the Community Garage Sale in Ransom Canyon?

The POA Events Committee is responsible for sponsoring the Annual Garage Sale which is held annually at Ransom Canyon.Please feel free to call Haley Arteaga at (214) 632-6945.
Who do we call regarding the Ransom Canyon Chapel and how do we rent it?

For information to rent the chapel, go to the Chapel website at ransomcanyonchapel2@gmail.com, or call Chelsea Sheffy at (806) 445-9994.
Who hosts the Annual Triathlon in Ransom Canyon?

The Buffman and Squeaky Triathlon is hosted by Marti Greer.For additional information regarding the Triathlon, please text Marti Greer at (806) 438-0893.
When is the Christmas Open House?

The Chapel holds an annual Christmas Open House in the Canyon. Five to six residents open their homes for public tours during this event. For information, visit the Chapel Website at www.ransomcanyonchapel.com.
Christmas in the Canyon

This is a very busy time on the Canyon streets. With such a unique and pretty setting, the Canyon always dresses up for Christmas and our streets are filled nightly with everything from passenger cars, trolleys, buses to limousines. If you have parties during the Christmas season, please have your guests park on the same side of the street to avoid congestion. Please turn your Christmas lights off by 11 p.m.